Shipping policy
Thank you for shopping with PETER J HANNA. As a professional supplier specializing in a full range of frozen goods, our team adheres to strict cold-chain logistics and order fulfillment standards. We strive to process every customer order precisely, adopt professional low-temperature packaging to preserve product freshness and quality, and ensure all frozen commodities are safely delivered in qualified condition within standard logistics timeframes.
1. Standard Order Processing Rules
After successful order confirmation, all frozen product orders will go through internal verification, quality inspection and sealed cold-storage packaging within 1-3 business days, excluding weekends and official public holidays. During peak shopping seasons and large promotional activities, spiking order volumes may lead to extended processing cycles. We will send timely notifications to customers once notable shipping delays occur.
2. Shipping Fees and Delivery Time Estimation
Logistics fees for all frozen goods are automatically calculated based on order weight, quantity and delivery destination. All specific shipping costs will be clearly displayed on the checkout page before payment, ensuring full pricing transparency for every transaction.
All quoted delivery durations serve only as approximate references. Actual parcel arrival speed may fluctuate due to courier service interruptions, customs clearance progress, harsh weather conditions, international logistical limitations and regional holiday arrangements.
3. Shipment Confirmation and Tracking Activation
Once your frozen goods order completes cold-chain packaging and official warehouse dispatch, you will receive an automated shipment confirmation email containing exclusive parcel tracking data.
Tracking information and real-time logistics updates will generally be activated and accessible for customer self-inquiry within 24-48 hours after formal shipment dispatch.
4. Delivery Address Liability Explanation
Customers are solely responsible for confirming accurate and complete shipping address information during checkout. PETER J HANNA will not undertake liability for misdelivered, lost or returned parcels caused by incorrect or incomplete address details provided by customers. Any packages returned due to address errors will be subject to additional reshipping fees borne by the buyer.
5. Transit Loss and Damage Handling Solutions
If your frozen goods parcel is lost during cross-border cold-chain transportation, please contact our support team within 7 days of the expected delivery date to initiate a logistics investigation. For orders arriving with damaged packaging, thawed products or quality defects caused by transit issues, please submit clear photographic evidence of damages within 48 hours of delivery. Our team will assess the situation and settle issues promptly.
6. Frozen Product Maintenance Disclaimer
Each frozen product is equipped with exclusive low-temperature storage and handling guidelines to maintain optimal freshness and taste. All frozen items must be stored and managed in strict accordance with official instructions after receipt. PETER J HANNA disclaims all liability for product spoilage, quality degradation or damage resulting from improper storage, temperature control errors or customer misuse.
7. International Shipping and Customs Terms
International cold-chain shipments of frozen products may incur import duties, customs taxes and additional clearance fees in accordance with local destination policies. All such auxiliary charges are the sole responsibility of customers and are not included in product prices or standard shipping expenses.
8. Official Customer Support Information
If you have any questions or concerns regarding this Shipping Policy and your order logistics status, please reach out to our professional after-sales team via the official details below:
Trade Name: PETER J HANNA
Phone Number: +61 7 3345 7696
Email: support@peterjhanna.shop
Physical Address: Gowan Road, Calamvale Queensland 4116, Australia
